LESPERANCE ACTIVEWEAR
REFUND POLICY
Lesperance Activewear Refund Policy
At Lesperance, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we're here to help with our straightforward refund policy.
30-Day Satisfaction Guarantee: We offer a 30-day satisfaction guarantee on all purchases made through our website. If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of the delivery date for a full refund or exchange.
Eligibility for Refunds: To be eligible for a refund, items must be unused, unworn, and in the same condition as received, with all original tags attached. Items that show signs of wear or damage will not be eligible for a refund.
Return Process: To initiate a return, please contact our customer service team at [contact email or phone number] to request a return authorization (RA) number. Once you receive your RA number, please securely package the item(s) and include the original packing slip or proof of purchase. Ship the package to the address provided along with your RA number.
Refund Processing: Once your return is received and inspected, we will send you an email notification to confirm receipt of the returned item(s). If the returned item(s) meet our eligibility criteria, we will process your refund to the original method of payment within [number] business days. Please note that shipping fees are non-refundable.
Exchanges: If you would like to exchange an item for a different size or color, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.
Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer service team within 7 days of delivery to arrange for a replacement or refund.
Contact Us: If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team at contact@lesperanceactivewear.com. We're here to assist you every step of the way.